Way Kool Stuff Shipping Policy

Shipment processing time

Average production and shipment time is 4-10 business days.

At this time, we do not offer expedited or overnight shipping.

If we are experiencing a high volume of orders (i.e. holiday time or peak season), we will communicate any delays via email. We appreciate your patience.

Shipping rates and delivery estimates

We offer FREE shipping for your order. Uncle Sam wants his cut, so applicable tax will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Since we use multiple shipper couriers, we do not ship to PO Boxes or APO/FPO addresses. 

Shipment confirmation and order tracking

You will receive the tracking number one the item(s) have been made and ready to ship.

Taxes

Way Kool Stuff is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Way Kool Stuff is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier or our support team directly [email protected]. Please save all packaging material and damaged goods before filing a claim.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

For more information or additional question, please email us at [email protected]